I am passionate about helping clients improve through the pragmatic application of evidence and leadership. I have 35 years of strategic and tactical leadership gained from previous careers that includes – RN Submarine Service, Detective Superintendent at Avon and Somerset Constabulary and as Managing Director of Eyton-Williams Consultancy Ltd.
To learn more about how we can help you, or to speak to Andy to discuss the issues and challenges you're facing please Contact Us.
My ability to help clients achieve their desired outcomes and aims is built on the knowledge, capability and understanding I have gained through considerable experience of operating at all levels up to, and including Executive roles. I have 35 years of management, command and leadership experience gained from previous careers including as a Deck Officer with BP Shipping, an Assistant Chief Constable at Avon & Somerset Constabulary and as Managing Director of Hayler Consultancy and Development Ltd.
To learn more about how we can help you, or to speak to Dave to discuss the issues and challenges you're facing please Contact Us.
UK Complaint Handling Awards '18
The UK Complaint Handling Awards is the first ever awards programme of its kind in the UK that focuses solely on how businesses manage consumer complaints.
It’s inaugural year was attended by Three UK, Barclays, TNT, Scottish Water, to name just a few businesses, who understand how tactical complaint initiatives can both enhance their reputation and transform their businesses. Now in its second year, the UK Complaint Handling Awards 2018 is expected to grow significantly, making it a key event for complaint handling professionals across the UK.
Society of Evidence Based Policing
Andy and Dave are both Members of the Society Of Evidence Based Policing.
As a member of the Society Andy was the lead author for a peer reviewed academic journal article on multi-agency management of high risk offenders. The article, published by the Oxford Academic Journal of Policing, can be accessed here.
The SEBP is made up of police officers, police staff, and research professionals who want to transform policing through understanding what works. To visit the SEBP website, please click their logo.
The Genesis Of An Idea
With our significant experiences and having worked closely together in the private sector, we decided to review and take stock of our achievements in order to identify how best to help future clients. We started by pooling our collective experiences and reflecting on ‘what works’ across both the commercial and public sectors. Very soon we experienced a ‘eureka moment’ and developed the Sagaciti Toolkit™. It uses a diagnostic framework methodology for reviewing often complex and high-risk businesses, organisations and teams and turns this complexity into evidenced based areas for improvement.
Having been tested in the public and commercial sectors, it provides opportunities for organisations to:
- Improve effectiveness, customer focus, and quality;
- Help organisations grow and prosper;
- Increase profitability - through increased customer engagement;
- Increase staff and people engagement - by aligning working practices to the organisations’ purpose; and,
- Help organisations better manage risk - including improved management of reputation, high value customer risk and public safety risks.